Terms of Service

1. Acceptance of Terms

By accessing or using Restore Hub (“the Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to all of these Terms, do not access or use the Service. These Terms constitute a legally binding agreement between you and Restore Hub.

2. Description of Service

Restore Hub is a Discord-focused SaaS platform that provides the following services:

• Member Verification: OAuth2-based verification of Discord server members, including VPN detection, alt-account detection, and browser fingerprinting
• Server Backup & Recovery: Full backup of Discord server structures (roles, channels, permissions) and verified member data, with one-click restoration
• Member Pulling: Restoring verified members to Discord servers using stored OAuth2 tokens
• Marketplace: A platform for buying and selling access to verified member pools between server owners
• Ad Network: An advertising network that allows server owners to display targeted ads on verification pages and earn revenue
• Embeddable Widget: A JavaScript widget for website-based Discord SSO verification
• Custom Bots: Dedicated Discord bots hosted on Restore Hub infrastructure using your own Discord application credentials

3. Account Registration and Responsibilities

• You must authenticate via a valid Discord account to use Restore Hub
• You must be at least 13 years of age (or the minimum age required in your jurisdiction) to use the Service
• You are solely responsible for maintaining the security of your account, including API keys, bot tokens, and client secrets
• You must not share your credentials with unauthorized third parties
• You are responsible for all activity that occurs under your account
• You must provide accurate information and keep your account details up to date

4. Acceptable Use

You agree not to:

• Use the Service to violate Discord's Terms of Service, Community Guidelines, or Developer Terms
• Use the Service for harassment, doxxing, stalking, or any illegal activity
• Attempt to gain unauthorized access to other users' accounts, data, or servers
• Spam, raid, or mass-join servers in a way that violates Discord's policies
• Scrape, harvest, or extract data from the Service beyond published API rate limits
• Sell, redistribute, or trade stolen member data, tokens, or credentials
• Manipulate marketplace reviews, ratings, or transaction data
• Use the ad network to serve malicious, deceptive, or illegal advertisements
• Resell, redistribute, or sublicense access to the Service without prior written consent
• Interfere with or attempt to compromise the security, integrity, or availability of the Service
• Reverse-engineer, decompile, or disassemble any part of the Service

5. Custom Bots and Discord Applications

• You are responsible for your own Discord application and bot credentials
• You must comply with Discord's Developer Terms of Service and Developer Policy
• Restore Hub hosts and operates your bot on our infrastructure but does not assume ownership of your Discord application
• If Discord suspends, bans, or rate-limits your bot or application, Restore Hub is not liable
• You must not use custom bots to circumvent Restore Hub plan limits or engage in prohibited activities
• By registering a bot with Restore Hub and connecting it to Discord servers, you grant Restore Hub a non-exclusive, royalty-free, worldwide license to access, store, and utilize the OAuth2 tokens, member data, and server information collected through your bot for the purpose of operating, maintaining, improving, and expanding the Restore Hub platform and its services, including but not limited to verification, member pulling, marketplace fulfillment, analytics, advertising, and platform integrity operations. This license persists for the duration of your account and for a reasonable period thereafter to complete any pending operations
• Restore Hub may retain and utilize aggregated, anonymized data derived from your bot's operations indefinitely for platform analytics, fraud prevention, security intelligence, and service improvement purposes

6. Member Data, Collection, and Privacy

By using Restore Hub, you acknowledge and consent to the following data collection and processing practices:

• Verified members provide consent to data collection through Discord's OAuth2 authorization flow when they click “Authorize” on the Discord consent screen
• Discord Profile Data: We collect Discord user ID, username, display name, avatar, banner, email address, locale, Nitro subscription type, account creation date, MFA status, public flags/badges, and the complete list of servers the member belongs to
• OAuth2 Tokens: We store encrypted OAuth2 access tokens and refresh tokens for each verified member. These tokens enable member pulling (adding members to servers), marketplace fulfillment, and token health monitoring. Tokens are encrypted at rest using AES-256-GCM with per-user derived encryption keys
• Network & Device Data: During verification, we collect IP addresses (encrypted at rest), country, region, city, ASN, ISP, VPN/proxy/Tor/datacenter detection results, browser user agent, device type, operating system, screen resolution, language, timezone, and connection type
• Browser Fingerprinting: We generate composite browser fingerprints using canvas rendering, WebGL GPU information, AudioContext waveforms, hardware signals (CPU cores, device memory, GPU vendor/renderer), and browser configuration. These fingerprints are used for alt-account detection across all servers on the platform
• Linked Accounts (optional): When the connections OAuth2 scope is enabled, we collect the member's linked third-party accounts (Steam, Twitch, YouTube, Spotify, GitHub, etc.) for trust scoring and anti-alt verification
• Behavioral Intelligence: We build risk profiles for users, IP addresses, and fingerprints across all servers. This includes verification success/failure rates, unique IP/device/fingerprint counts, geographic patterns, and anomaly detection (impossible travel, mass verification, device switching)
• You are responsible for complying with all applicable privacy laws and regulations in your jurisdiction (including GDPR, CCPA, and equivalent) as they relate to the member data processed through your Restore Hub servers
• You must honor member deletion and data removal requests forwarded through Restore Hub
• You must not use member data obtained through Restore Hub for purposes outside the scope of Discord server management
• See our Privacy Policy for full details on data collection, use, retention periods, and your rights

7. Cookies

By using the Service, you acknowledge our use of cookies as described in our Privacy Policy. Essential cookies (including session tokens, CSRF protection, and locale preferences) are required for the Service to function and cannot be disabled. You may adjust your preferences for analytics and marketing cookies at any time via the cookie consent banner displayed on your first visit or through the “Cookie Preferences” link in the website footer.

8. Third-Party Analytics

We use Google Analytics, Meta Pixel, and LinkedIn Insight Tag to understand how visitors use the Service and to measure the effectiveness of our marketing campaigns. These tools may set cookies on your device and are subject to their own respective privacy policies. Your use of the Service in conjunction with these tools is governed by your cookie consent preferences. All analytics and marketing tracking defaults to denied until you explicitly provide consent, in compliance with Google Consent Mode v2. You may withdraw consent at any time, and these tools will cease collecting data from your browser.

9. Marketplace

• Restore Hub charges a platform fee on marketplace transactions, which varies by subscription plan
• Sellers warrant that they have the legitimate right to transfer access to verified members
• Buyers acknowledge that member token validity is not guaranteed at 100% due to token expiration, revocation, and member account changes
• Auto-refunds are issued if order fulfillment falls below the 93% threshold
• Marketplace payouts of $50 or more are subject to a 48-hour fraud prevention hold
• Restore Hub reserves the right to suspend marketplace access for policy violations, fraud, or suspicious activity
• All marketplace disputes are subject to Restore Hub's resolution process; decisions are final

10. Credits and Virtual Currency

• Restore Hub credits are a virtual currency used within the platform for marketplace transactions, ad campaigns, and premium features
• Credits are purchased with real currency and are non-refundable once purchased
• Credits have no cash value and cannot be cashed out, withdrawn, or transferred to external accounts
• Earned credits (from ad revenue, marketplace sales, or referrals) are subject to the same non-refundable, non-cashout policy
• Restore Hub reserves the right to adjust credit balances in cases of fraud, chargebacks, or policy violations
• Unused credits remain in your account indefinitely unless the account is terminated

11. Ad Network

• Server owners may opt into the Restore Hub ad network to display advertisements on their verification pages
• Ad revenue is paid in Restore Hub credits and is subject to minimum payout thresholds
• Restore Hub reserves the right to reject, remove, or modify any advertisement at its sole discretion
• Advertisers receive aggregated, anonymized analytics (impressions, clicks, geographic distribution) but never raw member data
• Click fraud, impression manipulation, or artificial inflation of ad metrics will result in immediate suspension and forfeiture of earned revenue

12. Subscriptions and Payments

• Paid plans are billed monthly or annually via Stripe or OxaPay (cryptocurrency)
• Annual plans receive a 30% discount
• Subscriptions auto-renew unless cancelled before the renewal date
• No refunds are provided for partial billing periods or unused subscription time
• Restore Hub reserves the right to change pricing with 30 days written notice
• Failure to maintain an active subscription may result in loss of access to premium features, though your data will be retained for 90 days

13. Internationalization

The Service is available in multiple languages. Translated versions of the Service, including this Terms of Service page, the Privacy Policy, and all platform interfaces, are provided for convenience only. In the event of any discrepancy, ambiguity, or conflict between the English version and any translated version, the English version shall prevail and govern.

14. Automated Database Backups

We maintain automated daily backups of platform data for disaster recovery and service continuity purposes. These backups are encrypted at rest, stored securely on Cloudflare R2 infrastructure, and retained for 30 days before being automatically deleted. Automated backups are separate from user-initiated server backups, which are governed by your subscription plan limits.

15. Service Availability

Restore Hub strives for 99.9% uptime but does not guarantee uninterrupted service. Scheduled maintenance, Discord API outages, third-party service disruptions, and force majeure events may cause temporary unavailability. We are not liable for any losses, including lost members, failed pulls, or missed ad revenue, resulting from service interruptions.

16. Limitation of Liability

Restore Hub is provided “as is” and “as available” without warranties of any kind, either express or implied. To the maximum extent permitted by law, Restore Hub and its officers, employees, and affiliates shall not be liable for:

• Lost members, failed pulls, expired or revoked OAuth2 tokens
• Discord bans, suspensions, or rate limits applied to your account or bot
• Marketplace disputes beyond the automatic refund policy
• Data loss due to account termination or service changes
• Any indirect, incidental, special, consequential, or punitive damages
• Loss of revenue, profits, data, or business opportunities arising from use of the Service

In no event shall our total liability exceed the amount you have paid to Restore Hub in the twelve (12) months preceding the claim.

17. Termination

• We may suspend or terminate your account at any time, with or without notice, for violation of these Terms or for any reason at our sole discretion
• You may delete your account at any time through the dashboard settings
• Upon termination, your data will be deleted according to our retention policy (generally within 30 days, with backups purged within 90 days)
• Termination does not entitle you to any refund of subscription fees or credits
• Sections regarding limitation of liability, indemnification, and dispute resolution survive termination

18. Indemnification

You agree to indemnify, defend, and hold harmless Restore Hub and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorney's fees) arising out of or related to your use of the Service, your violation of these Terms, or your violation of any rights of a third party.

19. Data Processing

By using the Service, you acknowledge that Restore Hub processes personal data on your behalf as a data processor. You remain the data controller for member data collected through your verification pages. Restore Hub processes this data solely to provide the Service and in accordance with our Privacy Policy. For GDPR purposes, our legal basis for processing is contractual necessity and legitimate interest.

20. Governing Law and Disputes

These Terms shall be governed by and construed in accordance with applicable laws. Any disputes arising from these Terms or the Service shall first be addressed through good-faith negotiation. If unresolved within 30 days, disputes shall be resolved through binding arbitration.

21. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated via email or dashboard notification at least 14 days before taking effect. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms. If you do not agree with the updated Terms, you must stop using the Service and delete your account.

22. Contact

For questions about these Terms, contact us at [email protected].